Accessibility Roadmap for Learn360


Infobase is committed to ensuring that its products and services are accessible to everyone.  As part of this commitment, Infobase has identified the following criteria in Learn360 that do not meet a conformance status of Supports.

Infobase sets a standard/guideline of being Level AA compliant with the WCAG 2.0 guidelines, Revised Section 508, and European Standard EN 301 549. Please see the latest VPAT for compliance standards that address the additional WCAG 2.1 criteria. 


Current Status

Remarks and Explanations

Expected Resolution Date

1.1.1 Non-text Content (Level A) Under investigation

Most images and non-text content have appropriate alternative text, or labels, or descriptions, or figure captions assigned to them.

Some current exceptions are:

  • Descriptive text in buttons is not always defined, or is missing.
  • Some form controls may be missing associated labels.
  • Some non-text content, i.e., directional arrows used as navigational controls of the video slide carousels, do not have a programmatic name describing their purpose.
  • Some third-party icons and logos (i.e., Google Classroom circle icon) may be missing alt-text attributes.

Q2 - 2022

1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)

Under investigation

Most videos on Learn360 have closed captioning and interactive text transcripts.

Note: Starting in 2022, a subset of popular videos within the Learn360 video library may receive audio descriptions.

1.3.1 Info and Relationships (Level A) Under investigation

Learn360 makes every effort to code semantic HTML. When standard HTML is insufficient, ARIA labels provide programmatic information on specific page elements. Still, at this time, not all information and structure have been programmatically determined.

The following are exceptions where programmatic information may not be conveyed:

  • Form control input elements and lists may be marked up correctly but not keyboard accessible or programmatically determined.
  • ARIA role attributes may be missing required children elements, preventing accessibility functions from working as intended, e.g., Asset Type radio buttons in the advanced search.
Q2 - 2022
2.2.2 Pause, Stop, Hide (Level A) The issue will not be fixed

A user has complete media player control over the default settings for the core video content and can adjust the start, stop, and volume via the keyboard.

There is some legacy content available that does not meet current standards.

For instance:

  • Since game content is not available to the keyboard; there is no keyboard method for turning off audio in games.
2.1.1 Keyboard (Level A) Some issues will be fixed; others will not be fixed.

The keyboard supports fundamental functions, including navigation, search, and video playback. However, there are some exceptions where keyboard access exists but doesn’t always work as intended:

  • Arrows buttons do not appear when using the keyboard on the Homepage slider carousels. A user can still navigate the sliders with the keyboard, but some keyboard ambiguity may remain.
  • Drag icons in My Profile Account Settings do not work with the keyboard.
  • The hamburger menu does not work with the keyboard when using JAWS, or when NVDA in Chrome is activated.
  • Many form controls such as “dropdown” menus, dialog alerts popups in the page tools, and corresponding modals such as Share, Add To, Cite, and Segments do not always work as expected with the keyboard at this time, and especially when a screen-reader is activated.
  • Some third-party interactive content in iFrames will not have keyboard access, and some will have limited keyboard access. Some third-party learning modules may have their own keyboard access controls but with no instruction on how to use the keyboard within its module. One of these third-party content providers is Learnetic, and their eContent development platform, mAuthor.
  • Please see Learnetic’s webpage for working with keyboard navigation.
Q2 - 2022
2.4.4 Link Purpose (In Context) (Level A) Remediation In progress

Many links in Learn360 correctly indicate their purpose programmatically and in context to screen readers.

Some links do not programmatically reveal their particular actions, such as announcing a new dialog box opening or providing instructions for a menu list.

Q2 - 2022
3.1.1 Language of Page (Level A) Under investigation

The default language English is currently not set programmatically on the page. The HTML “lang” attribute will be added in future updates.

Q2 - 2022
3.3.2 Labels or Instructions (Level A) Remediation In progress

Instructions and labels are provided when user inputs are required.

Some current exceptions are:

  • Video page tool modals such as Share, Add To, Cite, and Segments are missing corresponding form labels, which affects the announcement of some form label information with assistive technology.
Q2 - 2022
4.1.1 Parsing (Level A) Under investigation

Most pages conform to modern HTML/XHTML web standards. In a validation report, duplicate IDs within page elements, missing alt-text in images, and incorrect autocomplete attributes in input elements. These mentioned exceptions can interfere with screen reader functionality.

Q2 – 2022
4.1.2 Name, Role, Value (Level A) Remediation In progress

Learn360 uses semantic HTML, which facilitates accessibility. ARIA is used to enhance accessibility when HTML is not sufficient.


  • Many small page tool icon buttons, such as the folder, share to, and quotes, do not have discernable text.
Q2 – 2022
2.4.7 Focus Visible (Level AA) Remediation In progress

The focus indicator ring is visible throughout the site while using the keyboard to navigate.


  • In the Asset Type radio buttons in the Advanced Search screen, the focus indicator is not present.
  • Additional Filters in the Advanced Search screen also miss the focus indicator when the group radio buttons receive focus.
  • Form input elements don’t receive focus in My Content, Profile, and Account Settings.
Q2 – 2022
3.1.2 Language of Parts (Level AA) Under investigation

Some foreign language content is not labeled, but most pages on the platform are in English.

Q2 – 2022






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